Frequently Asked Questions:

Q: Can I install Interphone on any type of helmet?
A: Yes

Q: Do I need to modify my helmet to install the Interphone?
A: No

Q: Can I install Interphone on both the left and the right hand sides of my helmet?
A: Yes

Q: Do I have to remove the Bluetooth unit from my helmet when it rains?
A: No, the interphone is completely waterproof

Q: Do I need to buy an additional kit to install the Interphone on a jet helmet?
A: No

Q: Do I need to buy an additional kit to install the Interphone on a demi-jet helmet?
A: No

Q: Do I need to buy an additional kit to install the Interphone on a full face helmet?
A: While you don’t need to, there is a specific comfortkit available for full face helmets

Q: If I own a jet (or demi-jet) helmet and a full face helmet, which kit do I need to buy in order to use Interphone on both helmets?
A: For jet and demi-jet helmets, the "micinterphonesp" is needed (which is already included in the basic kit), while the "comfortkit" is recommended for full face helmets

Q: Do I need to remove the Bluetooth unit from the helmet to recharge it?
A: No, the unit can be recharged while still on the helmet

Q: Up to what speed can I be sure that my listener will hear me clearly?
A: Up to 180 Km/h, but this may vary depending on turbulence caused by the aerodynamics of bike and helmet

Q: Do I have to turn the Bluetooth unit volume up at higher speeds?
A: No, the Interphone automatically adjusts the volume depending on the ambient noise level

Q: How easy is it to fit Interphone to a helmet?
A: USING THE MOUNTING BRACKET WITH REMOVABLE CLIP
1a. Take the bracket and look for the most appropriate place for fixing on the side of the helmet (on the right or left, as you prefer), insert the back part of the clip inside the helmet and pair the other part on the outside (photo I), insert the screws and tighten them (photo L), check the position and, if necessary, slide the bracket to move it and tighten the screws with the small screwdriver supplied (H) with the kit. N.B.: the bracket also has an integrated adaptor (E) to compensate possible differences in thickness that can occur between helmets. The adaptor is mounted between the two parts that make up the sliding bracket (photo Z) using the two longer screws supplied with the kit.
USING THE MOUNTING BRACKET WITH ADHESIVE
1b. Take the adhesive bracket (D) and find the best side and place to position it. Clean the part of the helmet to which the bracket will be attached and remove any grease (do not use cleaners that may damage the helmet). Remove the protective strip from the double-sided tape and apply the bracket to the helmet (photo P). Once the bracket has been attached to the helmet it will not be possible to move it, so please take care when choosing its position.
COMPLETING THE INSTALLATION
2. Once the mounting bracket has been fitted to the helmet, take the Bluetooth module and insert it from above into the guide (photo M). Check that the Bluetooth module is correctly blocked in position, by trying to extract it, pulling upwards (photo N). N.B.: the module must always been inserted from above. Whether the kit is positioned on the right or the left of the helmet, the connector for the headset and microphone must always be below the Bluetooth module.
3. Now take the Velcro strip (G) and apply it to the inside of the helmet using the double-sided tape adhesive (photo Q). Position it at the height of your ear when wearing the helmet. N.B.: before positioning the Velcro it is advisable to carry out a preliminary test by wearing the helmet to check the most suitable position in which to place it. Once this is done, apply the headset with microphone (B) to the Velcro you have just placed on the helmet (photo R).
4. Connect the plug on the cable (B) to the socket (5) on the Bluetooth module. The connector can only be inserted in one position (photos S/T).
5. Any extra wire should be placed inside the helmet (photos U/V). The INTERPHONE is now installed and ready for use.

Q: Do I need to make any modifications to my helmet to fit Interphone?
A: The kit supplied contains two types of mounting brackets to mount onto the helmet, one self-adhesive (semi-permanent) and the other with a removable clip using two screws. Use the one most suitable for the type of helmet you own.

Q: Can I remove Interphone from my helmet easily?
A: To remove the Bluetooth module, press the blocking handle against the helmet shell (photo O). Keep it pressed down and slide the Bluetooth module upwards.

Q: Does the Interphone work with all mobile phones?
A: No, only with Bluetooth compatible mobile phones

Q: Does the Interphone need to be turned on to perform pairing with my mobile phone?
A: No, the pairing procedure is performed with the Bluetooth unit turned off, holding the multifunctional button until the indicator light flashes red and blue (see instruction manual)

Q: What if I receive an incoming phone call while I’m in interphone mode?
A: Simply press the multifunctional button on the Bluetooth unit twice

Q: After I’ve ended a phone call, how do I return to interphone mode?
A: Hold the multifunctional button for about 3 seconds

Q: What if I receive an incoming phone call while I’m in GPS mode?
A: Press the multifunctional button or use the voice answer function, if configured

Q: Can I use the voice answer function for incoming calls?
A: Yes, if the function has been configured

Q: Can I use the voice call function for outbound calls?
A: Yes, if the function is supported by your mobile phone and has been configured

Q: Do both Bluetooth units need to be turned on to perform pairing between two Interphones?
A: Read the instruction manual for the correct procedure

Q: How many riders can be linked by an Interphone connection?
A: One Interphone connection can link two separate riders or the rider and the pillion passenger

Q: If bike-to-bike connection fails during interphone mode due to excessive distance, how do I reactivate the connection?
A: Once within range again, simply press the multifunctional button for about 3 seconds

Q: When I answer a call, can the second Interphone unit hear my conversation?
A: No

Q:If I buy an Interphone kit, can I speak with any other rider?
A: No (unless the other rider’s Interphone kit has been previously paired with yours)

Q: Can I pair my Interphone with another Bluetooth interphone system of a different brand?
A: No

Q: When in GPS mode, can I talk to the pillion passenger or another rider with an Interphone ?
A: Yes, but you will not be able to listen to GPS information during the conversation

Q: Can I make a phone call while in GPS mode?
A: Yes, but you will not be able to listen to GPS information during the call

Q: Does the Interphone work with all GPS navigators?
A: No, only with GPS systems transmitting audio signals via Bluetooth connection protocol